Neal Falletta-Cowden · hello@playbytequest.com
Include your iOS version and what you were doing when the problem happened — screenshots help. You'll normally hear back within a day or two.
Tap the ⋯ next to any name on an arena (or "Report this name" under the gate) — reported names are masked on your device instantly and reviewed on our side, typically within 24 hours. "Block this player" hides that player on your device permanently, even if they change their name. You can also report names by email.
Steps aren't earning coins. Coins for closed-app walks come from Apple Health: check Settings → Privacy & Security → Health → ByteQuest and allow reading Steps. In-app walking needs Location "While Using the App".
The map isn't revealing. Make sure Location access is "While Using the App" with Precise Location on. Fog only burns away while the app is open — that's by design (and by battery).
Arenas say the ledger can't be reached. Coliseums need an iCloud account signed in on the device and a network connection. Everything else in the game works without them.
Cancel or manage ByteQuest Plus. Subscriptions are handled by Apple: iOS Settings → your name → Subscriptions, or the "Manage Subscription" link on the Plus card in the Shop. Cancelling keeps Plus active until the end of the paid period.
Purchases missing after a reinstall. Open the Shop and tap "Restore Purchases" to restore ByteQuest Plus. Super Gems are part of your game save: they come back when you restore your iCloud cloud save (Settings → Account & Cloud Save). Gems are erased by Erase All Data.
New phone? Sign into the same Apple Account with iCloud on, open ByteQuest, and choose to restore your explorer from iCloud.
Where are the prize odds? Settings → Prize Odds lists the odds for every chest, dungeon hoard, and carnival game. There's also an "Odds" link on the Plus card in the Shop.
Lost progress? ByteQuest keeps a local backup save and restores it automatically if the main save is damaged, and a copy in your own iCloud if you're signed in. If something still looks wrong, email us before deleting the app.
Steps never leave your device. Your save is on your device and, if you're signed into iCloud, in your private iCloud. Claiming an arena publishes your gladiator name and that landmark's location to other players. See the privacy policy for everything.